Senior Customer Service & Pricing Specialist - CIF Shipments (Forwarding)

PT TAJ Logistik Indonesia · 📍 Jakarta Utara, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
PT TAJ Logistik Indonesia is looking for a highly skilled and experienced Senior Customer Service & Pricing Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and developing competitive pricing strategies for our CIF shipments (Forwarding) operations. This is an exciting opportunity to work in a dynamic and fast-paced environment, where your expertise and dedication will make a significant impact on our customers' experience and our business success.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service to clients, ensuring their satisfaction and retention.,Develop and maintain competitive pricing strategies for CIF shipments (Forwarding) operations.,Analyze market trends and competitor pricing to ensure our pricing strategies are effective and profitable.,Collaborate with the sales and operations teams to ensure smooth and efficient order processing.,Monitor and report on key performance indicators (KPIs) related to customer service and pricing.,Stay up-to-date with industry regulations and best practices to ensure compliance and continuous improvement.,Train and mentor junior staff to ensure high-quality service and support.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Economics, or a related field.,Minimum of 5 years of experience in customer service and pricing in the logistics or shipping industry.,Strong understanding of CIF shipments (Forwarding) operations and related regulations.,Excellent communication and interpersonal skills.,Proficient in using Microsoft Office, especially Excel for data analysis and reporting.,Familiarity with ERP or TMS systems is a plus.,Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

Customer ServicePricing StrategyMarket AnalysisTeam CollaborationData AnalysisRegulatory ComplianceTraining and Mentoring
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