IT System Operational Support - Mandarin Speaker

Zhisheng Pacific Trading is seeking a highly motivated and detail-oriented IT System Operational Support specialist to join our dynamic team in Jakarta Utara. In this role, you will serve as a vital link between our local operations and our global headquarters. The ideal candidate will be responsible for maintaining and troubleshooting our IT systems, ensuring smooth operations and minimizing downtime. With your strong Mandarin language skills, you will also facilitate communication between our Indonesian and Chinese teams, bridging cultural and linguistic gaps.

As an IT System Operational Support specialist at Zhisheng Pacific Trading, you will be part of a team that drives our company's success. You will work closely with our IT department to monitor and maintain our systems, using tools like ServiceNow, Jira, and Microsoft Teams. Your daily tasks will include troubleshooting, providing technical support, and ensuring that our systems are running optimally. With your Mandarin proficiency, you will also be responsible for translating technical documents and communicating with our overseas partners.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain IT systems to ensure optimal performance and minimize downtime.
• Provide technical support to employees, troubleshooting hardware and software issues.
• Work with the IT department to implement and update IT infrastructure and systems.
• Translate technical documents and facilitate communication between Indonesian and Chinese teams.
• Conduct regular system backups and ensure data integrity and security.
• Collaborate with overseas partners to resolve technical issues and ensure smooth operations.
• Stay updated with the latest IT trends and technologies to improve our systems.
• Participate in system testing and quality assurance processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT system operational support or a similar role.
• Proficiency in Mandarin language, both written and spoken.
• Familiarity with IT support tools and software, including ServiceNow, Jira, and Microsoft Teams.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in ITIL or a related IT service management framework is a plus.

🛠️ Keahlian

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